CUSTOMER Q & A

Conversations around your products can significantly increase user engagement. Enable your users to have a discussion on your product pages. Let the user community ask questions, provide answers, add comments and up/down vote responses. This is very similar to what Amazon.com is doing on its website.

With the Customer Q&A app, you can engage your user community in unprecedented ways. When users ask questions, answer questions, write comments and up/down vote responses, this acts as “social proof” for others who use it to make decisions about the products. Customer Q&A can increase your conversion rate by as much as 21%

Both B2C and B2B businesses can benefit from the customer Q & A app and see an increase in their engagement rate by 26%.

user generated content

Key Benefits

  • Increase user community engagement by up to 26%
  • Improve sales conversion rate by up to 21%
  • Maximize your SEO rank by leveraging user-generated content
  • Gain insights into customer decision process

Key Features

  • Easy installation
  • Mobile friendly
  • Customer Q & A sends emails automatically to your previous buyers of the product to encourage them to answer questions
  • Tracking & analytics dashboard
  • Personalization and targeting options
  • Full moderation of questions, answers, and comments.  Publish only content that you want to be visible

How does ShopSocially deliver it?

ShopSocially platform contains a special app for creating a Customer Q & A program that is just right for you. Here’s a quick overview of the app.
Please contact us to talk to an expert and learn about the best option for your business.

Customer Q & A App

Customer Q & A app can be seamlessly embedded into you website and increase overall customer experience. With the ability to submit queries, answer questions, comment on previous answers, vote etc.  consumers are constantly engaging with your product.

These product conversations establish a sense of trust and authenticity with your customers and sets the foundation for a relationship and repeat purchases. See a noticeable uplift in purchases this season!

Know More

Customer Q & A App

UGC

Like What You See?

Please fill the form below to enable CUSTOMER Q & A PROGRAM for your business:

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